COVID-19 Updates

Last important updates dated May 10:

  • All of our guests are requested to arrive at the property before 9:30 p.m. and to leave after 5:00 a.m. – unless legally permitted – to adhere to the curfew..
  • The restaurant remains open but the dining room is currently closed. Meals are served in the room for breakfast and dinner.
  • Café-bar open all day for your snacks.
  • Open spas. Indoor spa areas must be closed, however, with the exception of water and personal care pools.
  • Therapeutic massages, considered essential, remain accessible.

Thank you for your collaboration.

The Hôtel Suites Lac-Brome team.

The well-being of our guests and associates is of utmost importance. We encourage our customers to review all Federal, State and Local Authorized Traveler Advice before booking a hotel and before traveling, as these tips are frequently updated.

Travel with peace of mind during the COVID-19 pandemic..

In view of the exceptional epidemiological situation of Sars Cov-2, we are closely following the declarations of the Centers for Disease Control and Prevention, of the World Health Organization concerning cases of new coronaviruses and we also follow the directives of these agencies as well as those of the health services of the governments of Canada and Quebec

Commitment to clean up

As we continue to welcome you to our hotel, we are committed to providing you with a safe environment that aligns with security protocols and with the goal of defeating COVID-19..

To adapt to the new challenges that await us, our administration has surrounded itself with experts in food and water safety, hygiene and infection prevention, and hotel operations, to redefine our standards. cleaning and security..

We will actively monitor and evolve our solutions to ensure continued attention to the health and safety of our customers and staff.

When checking into the hotel, our guests will notice a number of additions to the existing sanitary protocol designed to set an even higher standard of hygiene. Some specific areas of interest include:

Face coverings

In order to promote the health and safety of our communities, guests and staff should cover their faces in all indoor public spaces of the property.

Surfaces and public spaces

In public spaces, we have stepped up our already rigorous cleaning protocols, requiring that surfaces be treated with hospital-grade disinfectants and that this cleaning be done more frequently.

In guest rooms and suites, we have strengthened our existing cleaning protocol, requiring all surfaces to be thoroughly cleaned with hospital grade disinfectants. A sanitary check is carried out after each disinfection by our teams to guarantee an environment of the most security for our customers.

We have also provided hand sanitizer gel at the entrance as well as on all floors for the personal use of guests.

These new and improved cleaning technologies include electrostatic sprayers to disinfect surfaces throughout the hotel. We use air purification systems that are effective against viruses in the air and on surfaces.

Contact for guests

In order to mitigate the risk of COVID-19 transmission through person-to-person contact, Hôtel Suites Lac-Brome uses signs in its lobbies to remind guests to maintain social distancing protocols and has withdrawn and rearranged his furniture to leave more space for physical distancing.

The hotel has added partitions to the reception area to provide an extra level of precaution for its guests and staff and is working with supply chain partners to make masks and gloves available to partners. You will see more hand sanitizing stations near reception entrances and desks, elevators, restaurant, and meeting rooms.

Food Safety

At Hôtel Suites Lac-Brome, food handlers and supervisors are trained in food preparation and serving practices. The company’s food and beverage operations are required to conduct self-inspections using its food safety standards as guidelines, and compliance is validated by independent audits. Hotel Suites Lac Brome is also improving sanitary guidelines and training videos for partners that include hygiene and disinfection practices. In addition, the company is changing its operational practices for in-room dining and developing new approaches to room service.

Flexible cancellation

In response to changing market conditions, Hôtel Suites Lac Brome is committed to guaranteeing its clients flexibility in these difficult times.

We extend our flexible booking policies as follows:

For customers whose reservation was made on or after January 1, 2021, for arrival dates until March 31, 2021, we will allow the reservation to be changed or canceled free of charge up to 24 hours before the expected date of arrival. Reservations with prepaid rates and other limited exclusions * will be subject to the rules of the rate offer communicated at the time of booking. Please note that changes to the reservation will be subject to availability and possible price differences.

For clients making new reservations for arrival dates from April 1, 2021, the individual hotel cancellation policies in effect at the time of booking will apply.

Please note that this policy does not apply to trips associated with a group booking. For customers who have made group bookings (e.g. for meetings, events or conferences), please review the booking rate rules and contact the group organizer for more information.

Guests who have booked through an online travel agency or other third-party travel professional are encouraged to contact their booking provider directly for further information.

*Important information:

Certain exclusions may apply. May exclude periods with restrictions on special events and high demand nights. Please refer to property rate details for applicable conditions or exceptions, if any, when booking or amending bookings.

Individual (transitory) refunds of a guest room reservation, regardless of the nature (for example, cash or voucher), may take up to 30 days from the date of booking. cancellation date to be processed. The form and time of reimbursement are subject to the laws in force in Quebec.